Refund policy

Online Orders - All refunds for orders placed online will be credited back to the original credit card on which the order was purchased.

Telephone Orders - All refunds for orders placed over the Telephone will be credited back to the original credit card on which the order was purchased.

In store Purchases - Refunds for in-store purchases may be processed through the original credit card

Important Information!
Please also read our Cancellation Policy. If you have any questions or concerns regarding our Refund or Cancellations policy please call us on 04 5278008 or email us at flowers@victorianaflorist.co.nz

Cancellation Policy
If you need to cancel an order for any reason you must notify Victoriana Florist within 24 Hours of the specified delivery date for your order. Should you need to cancel your order, or make changes to your order please contact us as soon as possible as we are unable to cancel orders that are already prepared and are with our courier for delivery.