We're not a big operation, and that's kind of the point.

There's no call centre here, no separate department for every little thing. The people who answer the phone are often the same people arranging your flowers twenty minutes later, and the same people who'll pack it up and get it out the door.

Our florists spend their mornings elbow deep in whatever came in fresh from the Wellington flower auction that day, building bouquets and arrangements by hand, one at a time.

The same small crew handles the phone, the counter and your questions, so when you call, you're talking to someone who actually knows what's happening with your order, not reading off a screen.

And when it's time to get your flowers out the door, it's this same team packing it carefully and getting it to the courier on time.